FAQs

Your Frequently Asked Questions. Answered.

How long does setup take?

Our web hosting and VPS services are setup instantly upon purchase. For dedicated servers, setup is free and is usually completed within 1 to 2 working days.


Are there any contracts?

No. You can cancel your server at anytime. With our monthly billing cycles you're never locked in.


What payment methods do you accept?

We accept payments via PayPal and credit/debit cards, including Visa, Mastercard, American Express, Discover and JCB.


Do you have any discounts?

We do not actively provide discount codes. You can find our best offers in our pricing table, or by contacting our sales reps. You can also pay for a longer term, such as quarterly, semi-annually or annually to save on your monthly price.


Do you provide DDoS protection?

Most of our dedicated servers come with DDoS protection. Through an additional 11 Tbps of network capacity, our network is able to withstand a high number of attacks. Learn more about anti-DDoS.


Can I buy more IP addresses?

Yes! Most dedicated servers come with 1 or 5 by default. Additional IPv4 addresses are available for $3.00 per IP address. ARIN/RIPE justification may be required for larger allocations. Contact us for details.


What's the level of data center redundancy?

Our at least N+1 network and power redundancy has helped Rackcrate to stay online when many other data centers had downtime due to power outages.


What brand of hardware do you use?

We use 100% premium Supermicro, Dell and HP certified enterprise servers and addon hardware. These servers are factory tested under stringent conditions to ensure they're running at maximum efficiency.


Have any questions? Let us help! Contact us.

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